Technical Writer
Electronic Data Systems, Folsom, CA
4/96-1/97
- Rendered training, documentation, graphic and multimedia support for several projects at Blue Shield of California as a contractor under the Human Performance Services (HPS) division of EDS.
- Authored procedures and created screen shots describing the use of a Windows-based customer service application.
- Revised and maintained Information Mapping template and created new templates.
- Reorganized, rewrote, and redesigned reference documentation for use by Member Service Advisors.
- Aided in the development of a standard documentation process as a member of the Document Management team.