Senior Technical Writer
New York Life, Reno, NV
3/1997-8/2003
- Wrote and maintained documentation (User’s Guides and context-sensitive help) in the form of Winhelp, HTML Help, and web-based help formats for the Field Technology Illustration System (FTIS) and nine (9) related components using a variety of Help and Web Authoring Tools. FTIS is distributed to over 7000 agents in the field.
- Wrote and maintained context-sensitive help using RoboHelp and worked with programmers to map help topics to fields on the FTIS interface for both Standalone and Web versions.
- Consulted software specifications and Subject Matter Experts to gather pertinent information.
- Wrote and maintained release notes, installation splash screens, and other related documents and files for each release of FTIS.
- Maintained main help file for the Field Technology Software Library, of which FTIS is a part.
- Under direction of Business Manager, assigned help projects to co-worker. Trained co-worker how to create and maintain the user's guides and context-sensitive help. Monitored and reported progress of help projects to Business Manager.
- Kept help department up-to-date with current technologies and methods for developing state-of-the-art help systems and documentation, and web pages for the intranet site.
- Developed and implemented two different training courses to teach other New York Life employees how to create and maintain online user's guides and reference manuals using RoboHelp HTML.
- Documented the processes and tools used for performing the tasks of the job.