Senior Technical Writer
New York Life, Reno, NV
and maintained documentation (User’s
Guides and context-sensitive help) in the form of Winhelp, HTML Help,
web-based help formats for the Field Technology Illustration System
nine (9) related components using a variety of Help and Web Authoring
Tools. FTIS is
distributed to over 7000
agents in the field.
and maintained context-sensitive help
using RoboHelp and worked with programmers to map help topics to fields
FTIS interface for both Standalone and Web versions.
software specifications and Subject
Matter Experts to gather pertinent information.
and maintained release notes, installation
splash screens, and other related documents and files for each release
main help file for the Field
Technology Software Library, of which FTIS is a part.
direction of Business Manager, assigned
help projects to co-worker. Trained
co-worker how to create and maintain the user's guides and
help. Monitored and
reported progress of
help projects to Business Manager.
help department up-to-date with current
technologies and methods for developing state-of-the-art help systems
documentation, and web pages for the intranet site.
and implemented two different training
courses to teach other New York Life employees how to create and
online user's guides and reference manuals using RoboHelp HTML.
the processes and tools used for
performing the tasks of the job.