Senior Technical Writer/Project Manager
New York Life, Reno, NV
3/97-8/03
- Promoted to Senior Technical Writer/Project Manager from Consultant in August 1998 for demonstrating exemplary performance.
- Successfully authored and maintained documentation for the Field Technology Illustration System (FTIS) and nine (9) related components using a variety of help and web authoring tools; FTIS is distributed to over 7000 agents in the field.
- Developed and maintained context-sensitive help using RoboHelp and worked with programmers to map help topics to fields on the FTIS interface for both Standalone and Web versions.
- Ensured accuracy by editing the HTML in the help system to connect the help topics.
- Led and managed successful projects by consulting software specifications and Subject Matter Experts to gather pertinent information.
- Wrote and maintained release notes, installation splash screens, and other related documents and files for each release of FTIS.
- Maintained main help file for the Field Technology Software Library, of which FTIS is a part.
- Facilitated training and development for co-workers on how to create and maintain the user's guides and context- sensitive help; assigned/delegated help projects to qualified co-workers.
- Ensured on-time quality projects by monitoring and reporting progress of help projects to Business Manager.
- Increased operational proficiencies by keeping the help department up-to-date with current technologies and methods for developing state-of-the-art help systems and documentation, and web pages for the intranet site.
- Led the development and implementation of two different training courses to teach other New York Life employees how to create and maintain online user's guides and reference manuals using RoboHelp HTML.
- Improved the effectiveness of the documentation, help, and training courses by documenting the processes and tools used for performing the tasks of the job.